Terms and Conditions
General Terms and Conditions (GTC) for Consumers (as of March 20, 2020)
I. Scope, Contract Language
- These General Terms and Conditions (GTC) apply and form part of the contracts concluded between you and us, Topstar GmbH, Augsburger Straße 29, 86863 Langenneufnach, via our online shop www.topstar-werksverkauf.de/en
- These GTC only apply if you act as a consumer within the meaning of § 13 BGB. § 13 BGB states: A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
- Please understand that we generally do not conclude contracts with you via our online shop if your place of residence and/or the delivery address is outside the Federal Republic of Germany or on German islands. If you wish delivery to an excluded location, please contact us directly so that we can decide in this individual case and agree with you whether and under what conditions we can deliver to you.
- The language available for concluding the contract is exclusively German. Translations of these GTC or the contracts concluded with us into other languages are for your information only; in case of doubt, the GTC and contracts in German shall be binding.
II. Priority of Mandatory Consumer Protection Regulations
If the contract concluded with you and/or these GTC contain provisions that, at the time of conclusion of the contract with you:
- conflict with mandatory consumer protection regulations, or
- restrict your rights under mandatory consumer protection regulations,
the relevant provision shall not apply, and the mandatory consumer protection regulation shall take its place. The remaining provisions of the contract concluded with you and/or these GTC shall remain valid and continue to form part of our contractual relationship with you.
III. Notice of Dispute Resolution and Declaration of Non-Participation
- The European Union provides a platform for out-of-court online dispute resolution (ODR platform), which can be accessed at https://ec.europa.eu/consumers/odr. Our email address is: info(at)topstar.de.
- We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
IV. Conclusion of Contract
- The presentation of goods in our online shop does not constitute a legally binding offer from us. Rather, our offer is an invitation to you (invitatio ad offerendum) to place an order with us.
- By completing the ordering process, you submit a binding offer to purchase the goods displayed in the order overview.
- We accept your offer only when we confirm your order by a separate email or dispatch the goods. Any confirmation of receipt of your order sent by us does not constitute acceptance of your offer.
V. Storage of Contract Text
The contractual provisions, including details of:
- the ordered goods,
- the prices of the goods,
- the delivery times,
- these GTC, and
- the cancellation policy
will be sent to you by email upon acceptance of your offer by us (Section IV, paragraph 3 of these GTC). We are not obliged to store the contractual provisions sent to you by email in the same form as we sent them. If you wish to keep the contractual provisions permanently, we recommend that you either print them out or save them in another suitable way.
VI. Processing, Use, and Deletion of Your Data
We collect and process your personal data when you provide it to us
a. when opening your customer account, or
b. for the execution of a contract.
Which data is collected and whether the input is required or optional can be seen from the respective input form.You can delete your customer account at any time – a message to us is sufficient. After your deletion request, we are only entitled to use the data you have provided for contract processing. After complete processing of the contract or deletion of your customer account, we block your data in consideration of tax and commercial retention periods and delete it after these periods expire. Only if you consent to further use of your data after your deletion request or if a legally permissible further use of data by us has been reserved, about which we will inform you if necessary, will we continue to use you
To process the contract with you, we work with service providers who support us in fulfilling our obligations to you in whole or in part. Information and certain personal data about you are transmitted to these service providers. The data transfer is always limited to the necessary extent so that the service provider can perform its activity in processing the contract. In particular, the following receive:
a. Commissioned transport companies the data required for the delivery of the goods,
b. Commissioned credit institutions and payment service providers the data required for processing the payment. Please refer to our privacy policy for payment transactions.If we have obtained your email address in the course of your goods order without you expressly subscribing to our newsletter or similar distribution list, you will not receive any promotional information from us – we respect your privacy!
VII. Terms of Payment
- The purchase price is due for payment immediately upon your order.
- Please note that depending on the payment method (e.g., PayPal), we involve credit institutions and/or financial service providers to whom we transmit or must transmit the relevant data required for payment processing. Depending on your previous behavior in other purchases, it may occur in individual cases that we receive a rejection or a negative response from a credit institution and/or financial service provider depending on the chosen payment method. In such a case, we expressly reserve the right:
a. to refrain from concluding a contract with you and reject your offer (Section IV. 2.), or
b. if we have already accepted your offer to conclude a contract (Section IV. 2.), at our discretion:
i. to demand advance payment from you, or
ii. to withdraw from the contract concluded with you.
VIII. Retention of Title
The goods remain our property until full payment has been made. If you are in default of payment for more than 10 days, we have the right to withdraw from the contract and reclaim any goods already delivered.
IX. Delivery Conditions
We deliver the goods in accordance with the agreements made with you. These include, in particular:
- the delivery time agreed with you,
- the agreement on which transport company we use to ship the goods to you,
- the agreement on whether and to what extent you bear the costs for packaging and shipping (shipping costs).
X. Force Majeure
a) “Force Majeure” means the occurrence of an event or circumstance that prevents a party from fulfilling one or more of its contractual obligations under the contract, provided that the affected party proves that:
aa) this impediment is beyond its reasonable control; and
ab) it was not reasonably foreseeable at the time of the conclusion of the contract; and
ac) the effects of the impediment could not reasonably have been avoided or overcome by the affected party.
b) Until proven otherwise, the following events affecting a party are presumed to meet the conditions under paragraph a (aa) and (ab) of this clause:
ba) War (declared or undeclared), hostilities, attack, acts of foreign enemies, extensive military mobilization;
bb) Civil war, riot, rebellion and revolution, military or other seizure of power, insurrection, acts of terrorism, sabotage or piracy;
bc) Currency and trade restrictions, embargo, sanctions;
bd) Lawful or unlawful acts of authority, compliance with laws or government orders, expropriation, seizure of works, requisition, nationalization;
be) Plague, pandemic, epidemic, natural disaster or extreme natural event;
bf) Explosion, fire, destruction of equipment, prolonged failure of transportation, telecommunications, information systems or energy;
bg) General labor disturbances such as boycott, strike and lockout, go-slow, occupation of factories and buildings.
c) A party successfully invoking this clause shall be released from its obligation to perform its contractual obligations and from any liability for damages or other contractual remedies for breach of contract from the time the impediment makes performance impossible, provided that notice is given without delay. If notice is not given without delay, the release shall take effect from the time the notice reaches the other party. If the effect of the impediment or event invoked is temporary, the consequences set out above shall apply only as long as the impediment prevents the affected party from performing the contract. If the duration of the impediment results in depriving the parties of what they were reasonably entitled to expect under the contract to a substantial extent, either party shall have the right to terminate the contract by notifying the other party within a reasonable period. Unless otherwise agreed, the parties expressly agree that the contract may be terminated by either party if the duration of the impediment exceeds 120 days.
XI. Right of Withdrawal
As a consumer, you have a right of withdrawal. You will be informed about this during the ordering process and in these GTC:
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us:
Topstar GmbH
Augsburger Straße 29
86863 Langenneufnach
Phone: 08239/789-590
Email: werksverkaufonline@topstar.de
by means of a clear statement (e.g., a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
We bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
– End of withdrawal policy –
XII. Warranty
Important for you: You are purchasing second-choice goods in our online shop. These are either goods with defects, mainly of an optical nature, which do not affect technical quality, so-called B-goods, i.e., goods that we would not normally deliver, or returns.
The statutory provisions on warranty apply; these provisions are in no way restricted by the contract concluded with you and/or these GTC.
If we or third parties provide guarantees for the goods you have purchased, such guarantees do not restrict your statutory warranty rights in any way.
XIII. Limitation of Liability
The following provisions do not restrict the statutory warranty we owe; any mandatory liability under the Product Liability Act remains unaffected.
Otherwise, we limit our liability to cases of intent and gross negligence. Exceptions are liability for injury to life, body or health resulting from a negligent breach of duty by us or an intentional or negligent breach of duty by one of our legal representatives or vicarious agents, and for other damages resulting from a grossly negligent breach of duty by us or an intentional or grossly negligent breach of duty by one of our legal representatives or vicarious agents.
Data communication over the Internet cannot be guaranteed to be error-free and/or available at all times according to the state of infrastructure and/or technology. We are therefore not liable for the constant, location-independent and uninterrupted availability of our online services.
XIV. Final Provisions
Changes and additions to these GTC are complete and final. Changes and additions must be in writing to be effective.
If one or more provisions of these GTC are or become invalid, the remaining provisions shall remain unaffected.
General Terms and Conditions (GTC) for Entrepreneurs (as of 20.03.2020)
I. Scope, Rejection of Your GTC, Amendment of These GTC, Contract Language
- These General Terms and Conditions (GTC) apply and form part of the contracts concluded between you and us, Topstar GmbH, Augsburger Straße 29, 86863 Langenneufnach, via our online shop www.topstar-werksverkauf.de/en
- These GTC only apply if you act as an entrepreneur within the meaning of § 14 (1) BGB. § 14 (1) BGB states: An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
- If you are a consumer within the meaning of § 13 BGB, we are not willing to agree to these GTC with you; in this case, our GTC for consumers will apply. § 13 BGB states: A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
- If you claim to be a consumer but act as an entrepreneur, these GTC for entrepreneurs shall apply in relation to you.
- Please understand that we generally do not conclude contracts with you via our online shop if your place of residence and/or the delivery address is outside the Federal Republic of Germany or on German islands. If you wish delivery to an excluded location, please contact us directly so that we can decide in this individual case and agree with you whether and under what conditions we can deliver to you.
- If you use your own General Terms and Conditions, we hereby reject their application insofar as they conflict with these GTC. Your GTC shall only apply if and to the extent that we have expressly and in writing agreed to them in advance.
- The language available for concluding the contract is exclusively German. Translations of these GTC or the contracts concluded with us into other languages are for your information only; in case of doubt, the GTC and contracts in German shall be binding.
II. Conclusion of Contract
- The presentation of goods in our online shop does not constitute a legally binding offer from us. Rather, our offer is an invitation to you (invitatio ad offerendum) to place an order with us.
- By completing the ordering process, you submit a binding offer to purchase the goods displayed in the order overview.
- We accept your offer only when we confirm your order by a separate email or dispatch the goods. Any confirmation of receipt of your order sent by us does not constitute acceptance of your offer.
III. Storage of Contract Text
The contractual provisions, including details of:
- the goods ordered,
- the prices of the goods,
- the delivery times,
- these GTC, and
- the cancellation policy
will be sent to you by email upon acceptance of your offer by us (Section II, paragraph 3 of these GTC). We are not obliged to store the contractual provisions sent to you by email in the same form as we sent them. If you wish to keep the contractual provisions permanently, we recommend that you either print them out or save them in another suitable way.
IV. Processing, Use, and Deletion of Your Data
We collect and process your personal data when you provide it to us
a. when opening your customer account, or
b. for the execution of a contract.
Which data is collected and whether the input is required or optional can be seen from the respective input form.You can delete your customer account at any time – a message to us is sufficient. After your deletion request, we are only entitled to use the data you have provided for contract processing. After complete processing of the contract or deletion of your customer account, we block your data in consideration of tax and commercial retention periods and delete it after these periods expire. Only if you consent to further use of your data after your deletion request or if a legally permissible further use of data by us has been reserved, about which we will inform you if necessary, will we continue to use your data.
To process the contract with you, we work with service providers who support us in fulfilling our obligations to you in whole or in part. Information and certain personal data about you are transmitted to these service providers. The data transfer is always limited to the necessary extent so that the service provider can perform its activity in processing the contract. In particular, the following receive:
a. Commissioned transport companies the data required for the delivery of the goods,
b. Commissioned credit institutions and payment service providers the data required for processing the payment. Please refer to our privacy policy for payment transactions.
If we have obtained your email address in the course of your goods order without you expressly subscribing to our newsletter or similar distribution list, you will not receive any promotional information from us – we respect your privacy!
V. Terms of Payment
- The purchase price is due for payment immediately upon your order.
- Please note that depending on the payment method (e.g., PayPal), we involve credit institutions and/or financial service providers to whom we transmit or must transmit the relevant data required for payment processing. Depending on your previous behavior in other purchases, it may occur in individual cases that we receive a rejection or a negative response from a credit institution and/or financial service provider depending on the chosen payment method. In such a case, we expressly reserve the right:
- to refrain from concluding a contract with you and reject your offer (Section II. 2.), or
- if we have already accepted your offer to conclude a contract (Section II. 2.), at our discretion:
i. to demand advance payment from you, or
ii. to withdraw from the contract concluded with you.
VI. Retention of Title
- The goods remain our property until full payment has been made. If you are in default of payment for more than 10 days, we have the right to withdraw from the contract and reclaim any goods already delivered.
- In addition, we agree with you on an extended retention of title until all our claims against you have been fulfilled.
- You are only entitled to resell goods subject to retention of title in the ordinary course of business. In this case, however, you hereby assign to us all claims arising from such resale, regardless of whether it occurs before or after any processing of the goods delivered under retention of title, up to the amount of the invoice value of all our claims against you.
- We are entitled to collect the claims assigned to us (para. 2) ourselves and directly; however, we will only exercise this right if you: a. fail to meet your payment obligations to us, or b. an application for the opening of insolvency proceedings or similar proceedings over your assets has been filed, or c. suspend your payments.
- If the claims assigned to us (para. 2) exceed the secured claims by more than 10%, we will release claims of our choice at your request until the overcollateralization is reduced to the permissible level.
VII. Delivery Conditions
We deliver the goods in accordance with the agreements made with you. These include, in particular:
- the delivery time agreed with you,
- the agreement on which transport company we use to ship the goods to you,
- the agreement on whether and to what extent you bear the costs for packaging and shipping (shipping costs).
VIII. Right of Retention, Set-Off, and Assignment
- You may only assert a right of retention arising from the same contractual relationship. In addition, all rights of retention – regardless of the legal relationship – against us are excluded.
- You are only entitled to set-off with claims that have been acknowledged by us or have been legally established.
- Your rights against us may only be assigned with our written consent.
IX. Warranty
- You must inspect our deliveries immediately upon receipt. If you discover defects, these must be reported to us in writing without delay, at the latest within 8 days of delivery. If you discover hidden defects, these must be reported to us in writing without delay, at the latest within 8 days of discovery. If you fail to comply with these obligations, all warranty claims are excluded.
- Wood and leather, as natural products, may exhibit slight color and structural variations, for which we assume no warranty.
- We warrant the agreed condition – excluding insignificant deviations – by either delivering a defect-free product or remedying the defective condition at our discretion. If we choose to remedy the defect, you only have further warranty rights if the defect remedy fails twice.
- If the subsequent performance ultimately fails, you may choose to demand a reduction in the purchase price (abatement) or rescission of the contract (withdrawal). In the case of minor breaches of contract, particularly minor defects, you have no right of withdrawal. For the assertion of the right of withdrawal and any claim for damages, reference is made to the following paragraphs.
- You bear the full burden of proof for all requirements of the claim, particularly for the defect itself, the time of its discovery, and the timeliness of the notice of defect.
- Warranty claims for all products delivered by us expire, unless otherwise agreed in writing, within one year. They expire prematurely as soon as you carry out repair attempts or modifications or fail to follow operating instructions. The warranty period begins on the day of delivery to you.
- Please note that the specifications shown in the product description, a product data sheet, or a product sample do not constitute guarantees in the legal sense. Any specifications or guarantees beyond the product description are only deemed declared to the purchaser if they have been recorded in writing by us.
- If we are a supplier or upstream supplier within the meaning of § 445a BGB, the following applies to recourse claims against us:
a. We exclude all recourse rights against us if you have not fulfilled your obligations under para. 1 or have not done so in time.
b. If the person against whom you seek recourse is not a consumer within the meaning of § 13 BGB, we exclude recourse against us.
c. If the person against whom you seek recourse is a consumer within the meaning of § 13 BGB but is granted warranty by anyone outside mandatory statutory provisions (e.g., as a gesture of goodwill, courtesy, or allegedly due to statutory withdrawal rights), you cannot seek recourse against us.
d. Recourse claims expire in all cases within one year from delivery to you and expire prematurely as soon as you or others in the supply chain carry out repair attempts or modifications or fail to follow operating instructions.
e. Paragraphs 5 and 7 apply accordingly to recourse claims against us. - If you set deadlines for us within the scope of warranty and recourse, these must always be reasonable. If you set unreasonably short deadlines, they will not be extended to reasonable periods by way of reduction but must be reset by you in an appropriate length.
- Important for you: You are purchasing second-choice goods, B-goods, and/or returns in our online shop; the condition of the goods relevant for any warranty claims is based on this!
X. Force Majeure
a) “Force Majeure” means the occurrence of an event or circumstance that prevents a party from fulfilling one or more of its contractual obligations under the contract, provided that the affected party proves that:
aa) this impediment is beyond its reasonable control; and
ab) it was not reasonably foreseeable at the time of the conclusion of the contract; and
ac) the effects of the impediment could not reasonably have been avoided or overcome by the affected party.
b) Until proven otherwise, the following events affecting a party are presumed to meet the conditions under paragraph a (aa) and (ab) of this clause:
ba) War (declared or undeclared), hostilities, attack, acts of foreign enemies, extensive military mobilization;
bb) Civil war, riot, rebellion and revolution, military or other seizure of power, insurrection, acts of terrorism, sabotage or piracy;
bc) Currency and trade restrictions, embargo, sanctions;
bd) Lawful or unlawful acts of authority, compliance with laws or government orders, expropriation, seizure of works, requisition, nationalization;
be) Plague, pandemic, epidemic, natural disaster or extreme natural event;
bf) Explosion, fire, destruction of equipment, prolonged failure of transportation, telecommunications, information systems or energy;
bg) General labor disturbances such as boycott, strike and lockout, go-slow, occupation of factories and buildings.
c) A party successfully invoking this clause shall be released from its obligation to perform its contractual obligations and from any liability for damages or other contractual remedies for breach of contract from the time the impediment makes performance impossible, provided that notice is given without delay. If notice is not given without delay, the release shall take effect from the time the notice reaches the other party. If the effect of the impediment or event invoked is temporary, the consequences set out above shall apply only as long as the impediment prevents the affected party from performing the contract. If the duration of the impediment results in depriving the parties of what they were reasonably entitled to expect under the contract to a substantial extent, either party shall have the right to terminate the contract by notifying the other party within a reasonable period. Unless otherwise agreed, the parties expressly agree that the contract may be terminated by either party if the duration of the impediment exceeds 120 days.
XI. Limitation of Liability
- If you or a third party carry out modifications or repairs without our prior written and express consent, our liability for any resulting consequences shall lapse. The statute of limitations remains unaffected.
- All claims for damages or reimbursement of futile expenses by you against us are excluded regardless of the legal basis, unless we have acted with intent or gross negligence or have negligently breached essential contractual obligations.
- In the case of gross negligence or slight negligence in breaching an essential contractual obligation, compensation is limited to the typical and foreseeable damage. Any liability beyond this is only assumed to the extent covered by our business liability insurance.
- Liability for damage not occurring to the contractual object is excluded except in cases of intent and gross negligence.
- Liability for the absence of a characteristic for which we have assumed a guarantee, as well as liability under the Product Liability Act, remains unaffected by paragraphs 2, 3, and 4.
- Otherwise, we are liable without limitation for damages:
a. resulting from injury to life, body, or health caused by a negligent breach of duty by us or an intentional or negligent breach of duty by one of our legal representatives or vicarious agents, or
b. resulting from a grossly negligent breach of duty by us or an intentional or grossly negligent breach of duty by one of our legal representatives or vicarious agents. - For all claims for damages or reimbursement of futile expenses based on contractual and non-contractual liability asserted against us – except in the cases of paragraph 6 – a limitation period of one year applies. The period begins at the time specified in § 199 BGB. It expires at the latest upon expiry of the maximum periods specified in § 199 (3) and (4) BGB.
- Data communication over the Internet cannot be guaranteed to be error-free and/or available at all times according to the state of infrastructure and/or technology. We are therefore not liable for the constant, location-independent and uninterrupted availability of our online services.
XII. Final Provisions
- The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
- Place of performance is our registered office: Augsburger Straße 29, 86863 Langenneufnach.
- For legal disputes, the state and ordinary courts with jurisdiction for Augsburg shall have exclusive jurisdiction.